Bluu Assist offers the following:
Medical Assistance – 24 hour service for all medical emergencies, be they accident or illness related
Free transportation to the nearest appropriate medical facility by ground or air in the event of a medical emergency:
– Access to medical doctors, ICU, nursing sisters and paramedics;
– Assistance with admission to the medical facility;
– As many hospitals require a deposit upon administration, Bluu Assist will guarantee payment of such deposit up to an amount of R2 000.00, which will be recovered from the renter;
– Monitoring of the patient’s condition and, on request, updates to family;
– Telephonic medical advice for minor ailments;
– Telephonic immunisation or prophylaxis advice;
Please note that these services are access only. The renter will be liable for the cost of the service rendered.
Roadside Assistance in South Africa
The 24-hour Bluu Assist call centre has access to a national network of motor vehicle service operators for mechanical breakdown and/or vehicle accidents.
When requested by the customer, Bluu Assist will:
Dispatch an approved towing vehicle to remove your rental vehicle to a specialist workshop.
Provide roadside assistance for common minor problems. For example: flat tyres, lost keys, lack of fuel, etc.
• Relay Message Service: Bluu Assist will relay messages to family and colleagues in the event of a collision or breakdown if requested by renter.
• Vehicle Lockout Service: In the event of keys being locked in the vehicle, a locksmith will be appointed to unlock the vehicle, at the renter’s expense. Lost keys – please see above.
• Flat Tyre Assistance: If the vehicle’s spare tyre is inflated and serviceable, it will be installed to replace the flat tyre at the renter’s expense. When a serviceable spare tyre is unavailable, towing will be provided, at the renter’s expense.
• Fuel Delivery: If the vehicle runs out of petrol/fuel, a limited supply of petrol/fuel will be delivered to the renter to enable you to reach the nearest petrol/fuelling station. (Cost of the petrol/fuel and delivery fee for the renter’s account).
• Battery Jump Start: If the vehicle’s battery is dead due to non -mechanical failure , the Bluu Assist team will jump-start the vehicle or replace the battery ( replacement charge for customers account).
Assist with accommodation and travel arrangements.
Please note that these services are access only. The renter will be liable for the cost of the service rendered.
Directions in South Africa
If the renter is unable to find their way, they need only contact Bluu Assist toll free number to be assisted with directions, whether it be a specific street address or assistance on the shortest route to take to a destination
Bluu Assist Contact Details
– South Africa: 0800 11 57 67
– Cross Border: +27 11 991 8092
